I would not invent a return/refund policy from the company profile because the profile doesn’t provide one.
Instead, build the page structure now and have the client approve the actual policy.
Returns & Refunds
We want every customer to have confidence when purchasing from Express Digital Trade Spot.
Return Eligibility
[Client must specify]
- Number of days allowed for returns
- Condition required
- Whether opened products qualify
- Whether used equipment qualifies
- Whether accessories can be returned
- Whether defective products qualify
- Whether clearance/sale items are refundable
Refunds
[Client must specify]
- Original payment method
- Store credit
- Replacement
- Repair
- Refund processing period
Damaged or Incorrect Items
Customers should contact EDTS immediately if an item arrives damaged, defective or different from the product ordered.
[Client to specify evidence/documentation required.]
This is much safer than copying a generic returns policy from another store.
